FAQ

Questions We Get Asked.

Can't find what you're looking for? Email hello@justforcats.shop and we'll get back to you within a business day. Probably sooner, or call 1300 306 783.

BEFORE YOU BUY

Choosing Your DIY Kit.

Which DIY Kit is Right For Me?

Most Australian yards need a kit with some overhang to stop cats vaulting. That means the Standard Kit (the netting plus 3 "J" Brackets or the Complete Kit (6 "J" Brackets) if you've got a longer run, complex corners or need more bracket coverage. The Essential Kit is for owners who already have a way to mount netting at height, for example between a roof and a fence, or for shorter custom installs.

What's The Difference Between Kits?

All three include the same 4m x 10m netting and accessories. The Essential Kit ($189) has no J-brackets, the Standard Kit ($229) includes 3 "J" Brackets and the Complete Kit ($259) includes 6 "J" Brackets and ships free.

Will This Work On My Fence?

The kit installs on timber paling, brick, render or hardwood - basically any fence or wall. The "J" Brackets attach to your fence or wall and the netting tensions over the top. Use the pull-ties to secure the net further.

Can I Install From A Roof To A Fence?

Yes. The Essential Kit suits roof-to-fence barriers, where you're unlikely to need "J" Brackets. For gates, walls and fences you'll most likely want the flexibility the brackets give you. The netting can be secured to allow gate movement, and for brick, stone or rendered walls use the supplied wall plugs. Measure your gap first, you might need more than one kit.

I Need More Than One Kit!

One kit covers 10 metres in length by 4 metres in height. For longer perimeters, order multiple kits. If you have a large order - more than 4 kits - contact us and we can organise a discount.

DIY INSTALL

The Installation.

How Do I Install?

Every yard is different, so our install guide is a broad guide rather than a solution for every possible install. Download the install guide, or see the full walkthrough on our How It Works page. You'll likely need some help, and definitely a power drill.

How Long Does It Take To Install?

Most installs take 3-5 hours for one 10m piece of netting. Plan to get it done in an afternoon. The more helpers you have, the faster it goes.

What Tools Will I need?

A power drill is the only essential tool. Everything else (screws, wall plugs, pull-ties and rope) comes in the kit. A nice sharp pair of scissors to cut the pull ties and a sharp pair of secateurs to cut the netting is also handy.

Can I Install It Solo?

You could, but it would be a challenge. A second pair of hands is recommended, especially when securing the netting along longer runs. You can see this in the install video: two people make it faster!

What If I Have Never Used A Power Drill?

The install is genuinely beginner-friendly. You're drilling pilot holes for screws into fence posts, or wall plugs into masonry. If you're nervous, ask a handy friend, neighbour or family member, or hire someone on Airtasker.

Does It Work On Brick Or Colourbond?

Yes. The supplied wall plugs work for brick and render. For hardwood you'll need screws, and if you've purchased "J" Brackets you'll receive wood screws with them. Colourbond requires self-tapping screws. That's a trip to your local hardware store.

Do You Do Installs? Or Recommend People To Help?

We do not do the installs. We do not have anyone that we recommend that can help. This is purely a DIY kit, so if you need additional help, you'll need to source that yourself.

BUILT TO LAST

Material Quality.

What Is The Net Made From?

Steel fibre wrapped in a UV-stable, weather-proof nylon coating. The steel resists clawing and chewing, and the nylon protects the steel from rust and the weather. It also protects cats from being scratched by the wire.

Will It Rust?

The steel fibres are fully encased in nylon, so provided the netting isn't cut or damaged, it won't rust. Our 2-year materials warranty covers rust from normal weather use. This is voided if you cut the net. The "J" Brackets have the same warranty. 2 years.

Can It Handle The Weather?

Yes, it's designed for it. UV-stable, and it won't degrade in sun, rain, frost or extreme temperatures. The "J" Brackets are powder-coated steel. From the freezing temperatures of Melbourne and Tasmania to the dry heat of Perth and the stifling humidity of far-north Queensland, it can handle the elements.

My Cat Likes To Claw Everything!

Most cats will look for a way out once it's installed. The nylon-coated steel fibre resists clawing, chewing and pulling. Our cat Sadie tested it and gave up, but cats are persistent, so check your install every so often.

GETTING IT TO YOU

Shipping Your Order.

When Do You Deliver?

We dispatch from our Melbourne warehouse within 1 business day. Standard delivery: Melbourne metro 2-4 business days, Sydney, Adelaide and Brisbane metro 3-6 days, other capital cities 4-7 days, regional and remote 5-10 days. Express shipping is usually a day faster.

Where Do You Ship?

Australia-wide. We don't currently ship internationally.

What Does Shipping Cost?

Orders over $250 ship free anywhere in Australia. Any order under that value are calculated based on the weight of the total order and your location (distance) from Melbourne.

What If My Product Arrives Damaged?

There is an optional "shipping insurance" you can purchase during checkout. Everything that leaves our warehouse is 100% un-damaged, so if the damage occurs, it has happened in transit. The shipping insurance extra means we can pass any costs incurred onto the shipping company, not us, or you!

PEACE OF MIND

Warranty and Returns.

What's The 2-Year Warranty?

Our nylon-coated steel fibre netting and "J" Brackets come with a 2-year materials warranty. If they tear, rust or break down from normal weather within 2 years of purchase, we'll replace them free. Damage caused during install, such as cutting or tool damage, isn't covered. You will need to provide proof and shipping the product back to us is at your own expense.

What's The 30-Day Money-Back Guarantee?

If your kit doesn't meet your satisfaction, send it back within 30 days for a full refund. You cover return shipping, we cover everything else. No forms, no interrogation. If the returned-kit is undamaged we'll issue the refund.

What If My Install "Doesn't Work?"

Most installs that "don't work" occur because appropriate care was not taken during the install. Cats are wily, and if you leave any kind of gap they'll find it. If you've left a gap, a wily cat will find it.

How Do I Get Support?

Email hello@justforcats.shop or call us. Real humans, not a support team.

WHO WE ARE

About Us

We're Alyce And Shaun

We're a Melbourne couple who created this kit because our cat Sadie kept escaping. We designed the "J" Brackets ourselves to solve a problem we felt no one else had solved. Read our full story.

Where Are You Based?

Our warehouse is in Melbourne's south-east.

Do You Install The Kits?

We don't install. Just For Cats is two people working from a small base. We're happy to answer questions about your kit at hello@justforcats.shop, and our install guide has illustrations to help. A friend, neighbour, family member or someone from Airtasker can also lend a hand.

STILL HAVE QUESTIONS?

We're Here To Help!

Email hello@justforcats.shop or call 1300 306 783. You'll get Alyce or Shaun.

30-day money-back guarantee / 2-year materials warranty / Free shipping on orders over $250 / Designed and tested in Melbourne / Real humans on the other end